The Forest Mori
All works by Claudia Lam

FAQ

CAN I MAKE A CUSTOM ORDER AND HOW MUCH WOULD IT COST?  

I AM TAKING A BREAK FROM CUSTOM ORDERS! Due to personal matters and my busy schedule, I am currently not taking any custom orders. So sorry!


HOW LONG DOES SHIPPING TAKE? WHERE IS MY PARCEL?

I ship in 1-3 business days as I want all of you to receive your goodies ASAP! Orders made on a Friday will be shipped next business day. Once I hand your parcel over to AUS Post, it is completely out of my control in terms of its delivery speed. If you live outside Australia, it generally takes around 2 weeks. If you live in Australia, it takes around 1 week. This estimation is also subject to change during public holidays like Christmas where postal carriers have to handle a massive load of mail and parcels tend to be stuck in customs for a longer period of time. Your patience is very much appreciated and I hope you receive your parcel much faster than that! For a peace of mind, you are advised to choose Track Mailing Services at checkout.

*IMPORTANT MESSAGE TO CUSTOMERS IN CANADA*
Notification from my local post office has informed me that parcels to Canada may take up to 2 months to arrive depending on how long it is stuck in Canadian customs. They have been dealing with a huge backlog of mail and are struggling to process mail at a faster speed. PLEASE CONSIDER THIS BEFORE ORDERING AS THIS IS COMPLETELY OUT OF MY CONTROL. Thank you.

WHY DOES SHIPPING COST SO MUCH?

Shipping fees does not only include postal fees but also covers packaging costs. I put a lot of effort into making sure all goodies are packed nicely and safely so nothing is damaged in the course of delivery. I make all parcels as flat as possible so all orders can be shipped as large letters at AUS Post, which is the most economical option. 

I MADE AN ORDER ON A FRIDAY / PUBLIC HOLIDAY. WHEN WILL MY GOODIES BE SHIPPED?

Orders made on Fridays will be shipped first thing on Mondays! As for public holidays, I ship on the next business day. Don't worry, I like to ship as fast as possible ( ´▽`)


I MADE AN ORDER ALREADY BUT WANT TO ADD THINGS TO IT. WHAT CAN I DO?

If you have already made an order and would like to add more to it, simply make your second order and I will refund the excess shipping fees to you. I will be able to see that you have made two orders shipped to the same address when I pack parcels, and will refund you ASAP. You should receive a refund notification by email once I have issued a refund. This is only available to orders that are not shipped.

DO YOU TAKE WHOLESALE ORDERS?

Yes I do! The Forest Mori products are currently stocked at a few gifts and design shops in the US. If you have a shop and would like to stock my work, feel free to email me at theforestmori@gmail.com for a wholesale price list! <3

NEED HELP? SEND ME A MESSAGE!

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